Frequently asked questions
Start in under a minute. Share the basics and we’ll spin up your case, issue a reference ID, and keep you posted.
What you’ll need: Name, contact, short summary (attachments optional).
See details: https://www.wecare.digital/submit-request
Update an existing request—no restart needed. Changes take effect after review/approval.
What you’ll need: Request ID or phone/email; what to change.
See details: https://www.wecare.digital/request-amendment
Live status at a glance: Received ▸ Reviewing ▸ Completed.
What you’ll need: Request ID or phone/email.
See details: https://www.wecare.digital/request-tracking
Book or reschedule doctor and treatment appointments around your travel dates. Included with Med Tour by BNB Club—confirmed slot, minimal wait.
What you’ll need: Name, contact, short summary (attachments optional).
See details: https://www.wecare.digital/rx-slot
Securely upload requested files—auto-attached to your case, reviewer notified.
What you’ll need: Zip Folder (up to 10 MB each).
See details: https://www.wecare.digital/drop-docs
Need help with an active case? Share your Service Request Number (SRN) and we’ll pull it up.
What you’ll need: Company name, work email, brief goal.
See details: https://www.wecare.digital/enterprise-assist
Send an instant WECARE.DIGITAL e-gift card. Choose an amount, add a message—delivered in seconds. Fast, secure, thoughtful.
See details: https://www.wecare.digital/gift-card
We’re online Mon–Fri, 9:00 AM–6:00 PM (IST). The 24/7 self-service portal is always open for routine tasks.
We build simple, helpful services with you at the center—customer-first, innovative, long-term by design.
Learn more: https://wecare.digital
A passionate team of solvers coming together in unexpected ways to solve the challenges and unmet needs of consumers today and tomorrow
Any amount. Message included.