Question 1

How do I submit a request?

Accepted Answer

You can submit a new request online in just a few simple steps. Start by providing your basic details, then add a short summary and your Order ID. Once you’ve submitted your request, we will create your case and provide you with a reference ID so you can track its progress.

What you’ll need:
Name, contact details, short summary, and your Order ID.

Start here:
https://www.wecare.digital/submit-request

Question 2

How can I track my request?

Accepted Answer

You can check the status of your request at any time. This helps you stay informed as your case moves through stages such as received, under review, and completed.

What you’ll need:
Order ID, your registered phone number, or email.

Start here:
https://www.wecare.digital/request-tracking

Question 3

How do I request an amendment?

Accepted Answer

If you need to update a request you already submitted, you can request an amendment without starting over. Once your changes are reviewed and approved, the updated information will be applied to your case.

What you’ll need:
Order ID, your registered phone number, or email, plus the details you want to change.

Start here:
https://www.wecare.digital/request-amendment

Question 4

How do I book or reschedule an RX slot?

Accepted Answer

You can book or reschedule an RX slot for a doctor or treatment appointments based on your travel plans and prior prescription needs. This service is designed to help you secure a confirmed slot with minimal waiting.

What you’ll need:
Name, contact details, and a short summary of your requirement.

Start here:
https://www.wecare.digital/rx-slot

Question 5

How do I upload supporting documents?

Accepted Answer

If we’ve asked you for files or if you need to add supporting documents to your case, you can upload them securely through Drop Docs. Your uploaded files are attached to your case so the relevant reviewer can access them.

What you’ll need:
Your documents ready for upload.

Start here:
https://www.wecare.digital/drop-docs

Question 6

How do I get enterprise support?

Accepted Answer

If you need help with an active business or service-related case, you can contact Enterprise Assist. Share your case details so the support team can review and guide you quickly.

What you’ll need:
Company name, work email, Order ID, and a brief description of the issue or goal.

Start here:
https://www.wecare.digital/enterprise-assist

Question 7

How do I book an appointment?

Accepted Answer

You can book an appointment through selfservice for supported services. Once you choose your preferred slot and provide the required details, you’ll receive confirmation based on availability.

What you’ll need:
Your contact details and any relevant request or case information, if applicable.

Start here:
https://www.wecare.digital/appointment

Question 8

How do I leave a review?

Accepted Answer

You can leave a review after using a service to share your experience with us. Your feedback helps us improve service quality and support future customers better.

Start here:
https://www.wecare.digital/leave-review

Question 9

What payment methods do you accept?

Accepted Answer

We accept secure payments through the payment options available at checkout. Depending on the service or platform, available methods may include UPI, debit cards, credit cards, net banking, and other supported digital payment methods only.

Question 10

What are your business hours?

Accepted Answer

Our online team is available Monday to Friday from 9:00 AM to 6:00 PM (IST). Outside these hours, you can still use the self-service portal for routine tasks anytime.

Question 11

Is there a mobile app?

Accepted Answer

Yes. WECARE.DIGITAL offers an app for iOS and Android so users can track requests, book services, upload documents, make payments, and get support in one place. The app page currently describes it as a place to “track, book, upload, pay, and get support in one place.”

Learn more:
https://www.wecare.digital/one

Question 12

What is WECARE.DIGITAL?

Accepted Answer

Building digital railroads for everyday BharatWECARE.DIGITAL is a network of microservice brands serving everyday Bharat—across travel, paperwork, disputes, rituals, and reflection. We focus on simple access, transparent pricing, and reliable service through Elsewhere, Expo Week, Legal Champ, No Fault, Ritual Guru, Swdhya, and Bharat Stack. Made to serve what matters most.

Question 13

Can I buy a gift card?

Accepted Answer

Yes. WECARE.DIGITAL also offers e-gift cards that can be sent instantly with a selected amount and message.

Learn more:
https://www.wecare.digital/gift-card

Frequently asked questions