Legal Stuff
Privacy
This Privacy Policy explains how WECARE.DIGITAL, operated under the business name WECARE.DIGITAL BHARATWORKS ("WECARE.DIGITAL", "we", "us" or "our"), collects, uses, stores, shares and protects personal data in connection with our websites, applications, digital platforms, products and Services.
This Privacy Policy should be read together with our Terms of Service at https://www.wecare.digital/legal-stuff and any privacy information or Service-Specific Terms presented for a particular Service.
Using WECARE.DIGITAL does not constitute unrestricted consent to every possible use of personal data.Where applicable law requires consent or another specific authorization, we will use an appropriate mechanism.
Business Address
The W.B.S.I.D.C. Building, Unit 1/20 81/2/7, Phears Ln Kolkata, West Bengal 700012, India
Privacy & Customer Care Contact
Phone: +91 9330994400
Email: one@wecare.digital
1. Scope
This Privacy Policy applies to personal data processed by WECARE.DIGITAL in connection with our websites and applications; User accounts; products, orders and deliveries; appointments and bookings; professional or expert Services; documentation and processing Services; travel or experience Services; digital products; subscriptions and memberships; partner or referral programs; gift cards and promotions; customer support and grievances; enterprise or institutional Services; and other Services offered under the WECARE.DIGITAL brand.
Independent Sellers, Service Providers, payment processors or other third parties may process personal data for their own purposes. Their own privacy terms may apply where they independently determine how personal data is processed.
2. What Personal Data Means
For this Privacy Policy, "Personal Data" means information relating to an individual who is identifiable by or in relation to that information, or another meaning given to the term under applicable data-protection law.
Depending on the Service and circumstances, Personal Data may include information provided directly by you, information generated through your use of the Platform and information received from authorized or lawful third-party sources.
3. Personal Data We May Collect
The information we collect depends on the Service you use and the information reasonably required to provide it.
3.1 Account and Contact Information
We may collect your name, email address, telephone number, username or account identifiers, authentication information, communication preferences and profile information you choose to provide or that is required for a specific Service.
3.2 Transaction Information
When you purchase, book or request a Service, we may process order or booking details; products or Services requested; billing or delivery information; transaction amount; payment status; refunds or cancellations; invoice information; Gift Card or account-credit information; and transaction history.
Payments may be processed through independent banks, gateways or payment providers.
Depending on the payment method, WECARE.DIGITAL may receive transaction identifiers, status information or limited payment-related details from the processor.
Where payment credentials are collected directly by an independent payment provider, that provider's privacy and security practices may apply to those credentials.
3.3 Service Information
Depending on the Service, you may provide documents, photographs, forms, application information, appointment details, instructions, preferences, identity or eligibility information, professional-service information, travel-related information, information necessary for customization or other information necessary to fulfil your request.
Some Services may involve information that is particularly sensitive in context, such as health-related, financial, identity, professional, legal or consultation information.
Such information will be handled according to the relevant purpose, applicable law and any additional Service-Specific privacy information.
3.4 Communications
We may process communications you send through email, telephone, messaging services, Platform chat, web forms, support requests, social media or other communication channels.
Where a call, consultation or interaction is recorded, appropriate notice or authorization will be provided where required.
3.5 Device and Usage Information
When you use the Platform, certain technical information may be collected automatically, including IP address, browser type, device type, operating system, device or session identifiers, referring and exit pages, pages or features used, timestamps, diagnostic information, security logs and general usage information.
3.6 Location Information
A Service may process approximate or precise location information where relevant, such as for delivery, local availability, navigation or location-enabled functionality.
Where device permission, consent or another authorization is required, we will request it through an appropriate mechanism. You can normally control location permissions through your device or browser settings.
3.7 Cookies and Similar Technologies
We may use cookies, pixels, local storage or similar technologies to keep the Platform operational; maintain sessions; remember preferences; protect accounts; measure performance; understand how Services are used; prevent fraud; and support analytics, communications or advertising where applicable.
Where consent is legally required for a particular category of technology, an appropriate choice mechanism will be provided. Disabling certain technologies may affect Platform functionality.
3.8 Information From Third Parties
We may receive Personal Data from Sellers and Service Providers; payment providers; logistics partners; authentication providers; organizations arranging access to a Service; authorized representatives; referral partners; public sources; and public authorities or other persons where permitted by law.
4. How We Collect Personal Data
We may collect Personal Data when you create or use an account; access the Platform; purchase, book or use a Service; submit documents or forms; communicate with us; participate in a program, promotion or event; interact with a Seller or Service Provider through WECARE.DIGITAL; use a payment or delivery flow; submit a review or other User Content; use cookies or similar technologies; or otherwise interact with WECARE.DIGITAL.
We may also receive information from authorized third parties where reasonably necessary for a requested Service, security, fraud prevention, verification or another lawful purpose.
5. Why We Process Personal Data
Depending on the circumstances, Personal Data may be processed to: Create and administer accounts;
Provide requested Services; Process orders and bookings; Coordinate Sellers and Service Providers; Process and verify payments; Deliver products; Manage appointments; Process documents and requests; Personalize relevant functionality; Communicate about transactions; Provide customer support; Administer subscriptions and memberships; Operate partner or referral programs; Manage promotions, credits and gift cards; Verify identity, authority or eligibility; Protect Users and the Platform; Prevent fraud and abuse; Detect and investigate security incidents; Maintain service quality; Analyze and improve Services; Manage complaints and disputes; Establish, exercise or defend legal claims; Comply with legal obligations; and Carry out other purposes clearly disclosed when information is collected.
We will not use Personal Data for a materially unrelated purpose where applicable law requires additional notice, consent or another lawful basis.
6. Consent and Other Permitted Processing
Where processing depends on your consent, we will seek consent using an appropriate affirmative mechanism and provide information reasonably necessary for an informed choice.
Where required by applicable law, you may withdraw consent using the mechanism provided for the relevant Service or by contacting us.
Withdrawal of consent does not invalidate processing lawfully carried out before withdrawal.
If Personal Data is necessary to provide a requested Service, withdrawal, deletion or refusal to provide necessary information may mean that the Service cannot be provided or continued.
Personal Data may also be processed without consent where applicable law permits or requires such processing.
7. Children and Minors
Services intended for independent purchase or contracting are generally designed for persons legally capable of entering into the relevant transaction.
Where a Service is made available to a child or minor and applicable law requires parental or guardian authorization, WECARE.DIGITAL will use appropriate measures to obtain or verify that authorization.
Where prohibited by applicable law, we will not knowingly undertake tracking, behavioural monitoring or targeted advertising directed at children.
If you believe Personal Data relating to a child has been processed without required authorization, contact one@wecare.digital.
8. Professional, Expert and Consultation Information
Some WECARE.DIGITAL Services may involve professionals, experts, consultants, practitioners or institutions.
Information provided in connection with such Services remains Personal Data where it relates to an identifiable individual.
Access to consultation or professional-service information will be limited according to the purpose of the Service, applicable professional obligations, operational necessity and applicable law.
We do not treat consultation information as outside the scope of privacy protection merely because it was supplied during a professional interaction.
Information may be disclosed where required by law; where necessary to address a serious and legally recognized safety concern; where you authorize disclosure; where sharing is necessary to provide the Service you requested; or where another lawful basis applies.
Additional professional confidentiality requirements may apply to a particular Service Provider.
9. Enterprise, Employer and Institutional Services
A Service may be provided, arranged or funded through an employer, educational institution, organization or another sponsoring entity.
In such cases, the organization may provide information necessary to confirm eligibility or administer access.
What information may be made available to the organization will depend on the applicable arrangement, Service-Specific Terms and law.
Where appropriate, reporting may use aggregated or de-identified information.
Personal consultation content will not be disclosed merely because an employer or institution funded access, except where you authorize it, disclosure is necessary for the Service as disclosed to you, or disclosure is otherwise lawfully permitted or required.
10. How We Share Personal Data
Personal Data may be shared only as reasonably necessary for legitimate Service, operational, security, transactional or legal purposes and subject to applicable law.
10.1 Sellers and Service Providers
Where you request a product or Service supplied by an independent Seller or Service Provider, information reasonably necessary to fulfil, administer or support the transaction may be shared with that provider.
The provider may have independent legal and professional responsibilities concerning that information.
10.2 Service Vendors and Data Processors
We may use third parties that provide cloud hosting, communications, authentication, customer support, analytics, cybersecurity, payment processing, logistics, document processing, appointment systems, software infrastructure or other operational support.
Such providers should receive only information reasonably necessary for the relevant function and, where appropriate, be subject to contractual, confidentiality and security requirements.
10.3 Payment Providers
Information necessary to complete a payment, refund, chargeback or payment investigation may be transmitted directly to or received from payment gateways, banks, card networks or other payment providers.
Those providers may process information under their own privacy terms and regulatory obligations.
10.4 Logistics and Fulfilment Partners
Delivery names, addresses, telephone numbers and other necessary fulfilment information may be shared with couriers, Sellers, warehouses or other fulfilment partners.
10.5 Business Customers or Sponsoring Organizations
Where an organization arranges or funds access to a Service, information reasonably necessary to administer eligibility, billing, participation or the relevant arrangement may be shared as disclosed for that Service and as permitted by law.
10.6 Legal and Regulatory Disclosures
We may disclose information where reasonably necessary or legally required to comply with law or lawful process; respond to competent authorities; protect rights or safety; investigate fraud; prevent cybersecurity incidents; enforce applicable agreements; or establish, exercise or defend legal claims.
10.7 Business Reorganization
If WECARE.DIGITAL or its operations undergo a genuine restructuring, acquisition, merger, sale, financing or transfer, Personal Data may be transferred as part of that transaction subject to applicable law and appropriate safeguards.
11. Public Information and User Content
Information you intentionally submit for public display, such as certain reviews, ratings, public comments or profile content, may become visible to others.
Please avoid publishing information that you do not want to make public.
Our rights concerning User Content are described separately in the Terms of Service at:
https://www.wecare.digital/legal-stuff
Submission of Personal Data for one purpose does not automatically authorize unrestricted promotional use.
Where additional authorization is legally required for advertising or promotional use of identifiable content, it will be obtained.
12. Analytics, Advertising and Marketing
We may use aggregated or appropriately de-identified information to understand Platform performance, usage patterns and Service demand.
Where marketing communications are sent, applicable consent, unsubscribe or opt-out mechanisms will be used.
Transactional communications necessary for an account, order, booking, payment, security event, grievance or requested Service may continue even where you opt out of marketing.
Where personalized advertising involves Personal Data and requires consent or another specific choice under applicable law, the appropriate mechanism will be provided.
13. Automated Tools and Service Improvement
WECARE.DIGITAL may use software, automated systems or technology-assisted workflows to operate, secure, organize, route or improve Services.
Where an automated process materially affects a User in a manner for which applicable law requires additional disclosure, consent, review or another safeguard, an appropriate mechanism will be used.
Automated tools may also be used for fraud detection, security monitoring, spam prevention, service routing, analytics or operational support.
14. International Processing and Transfers
Some technology, cloud, communications, payment, analytics or service providers may process information outside the location from which you use WECARE.DIGITAL.
Where Personal Data is transferred or processed across borders, we will do so subject to applicable restrictions, lawful requirements and safeguards.
We may alter, restrict or discontinue a transfer arrangement where required by applicable law or governmental direction.
15. Data Retention
We retain Personal Data only for as long as reasonably necessary for the purpose for which it was processed, legitimate operational requirements or applicable legal obligations.
Different categories of information may therefore have different retention periods.
Information may be retained where reasonably necessary for an active transaction or ongoing Service; account administration; financial, tax or accounting records; statutory record-keeping; transaction security; fraud prevention; complaint or dispute resolution; backups; legal claims; enforcement of agreements; or compliance with another applicable requirement.
Certain transaction, security, financial and processing records may need to be retained after account closure or a deletion request where required or permitted by law.
When Personal Data is no longer required, it may be deleted, anonymized, de-identified or otherwise handled in accordance with applicable law and our retention processes.
16. Security
We use reasonable technical and organizational measures appropriate to the nature of the information and risks involved.
Measures may include, where appropriate, access controls, authentication measures, encryption or masking, monitoring and logging, backups, security testing, vendor controls, incident-response procedures and internal confidentiality restrictions.
No online or electronic system can guarantee absolute security.
Users are responsible for taking reasonable steps to protect account credentials and devices.
17. Personal Data Breaches
If we become aware of a Personal Data breach, we will assess the incident and take reasonable steps to contain, investigate and remediate it.
Affected individuals, competent authorities or other persons will be notified where and in the manner required by applicable law.
Such communications may include information concerning the nature of the incident, relevant risks, measures taken and steps Users can consider to protect themselves.
18. Your Privacy Rights
Subject to applicable law and any lawful exceptions, you may have rights concerning Personal Data processed by WECARE.DIGITAL.
Depending on the law and circumstances, these may include the ability to: Obtain information about Personal Data being processed; Request correction of inaccurate information; Request completion or updating of information; Request erasure where legally available; Withdraw consent where processing is based on consent; Raise a privacy grievance; Nominate another eligible individual where such a right is provided by law; and Exercise other rights provided by applicable law.
Requests may be sent to one@wecare.digital.
We may request reasonable information to verify identity, authority or the scope of a request before acting on it.
A deletion request will not require deletion of information that we must lawfully retain or that remains reasonably necessary for another lawful purpose.
19. Account Closure
Where account closure functionality is available, you may request closure through the applicable Platform or customer-support process.
Closing an account does not necessarily result in immediate deletion of every record.
Information may continue to be retained where required or permitted for completed transactions, legal obligations, fraud prevention, security, dispute resolution, backups or another lawful purpose.
20. Communications Preferences
You may be able to manage certain communication preferences through the Platform, an unsubscribe link, device settings or by contacting us.
Marketing preferences do not necessarily affect operational or transactional messages that are reasonably necessary for an account, transaction, booking, security matter, grievance or requested Service.
21. Third-Party Websites and Services
The Platform may contain links to independent websites, applications or services.
WECARE.DIGITAL does not control the privacy practices of independent third parties.
When you leave our Platform or interact directly with an independent provider, review that provider's privacy information and applicable terms.
22. Changes to This Privacy Policy
We may update this Privacy Policy where reasonably necessary to reflect changes in our Services, technology, practices, security requirements, business operations or applicable law.
Where a change materially affects how Personal Data is handled or where applicable law requires notice, an appropriate notice will be provided.
We will not treat silence, inactivity or continued use as fresh consent where applicable law requires a separate affirmative consent mechanism.
23. Privacy Questions and Grievances
For questions, requests or complaints concerning Personal Data, privacy or the handling of information, contact:
Privacy & Grievance Contact
WECARE.DIGITAL Privacy & Grievance Desk
Business: WECARE.DIGITAL BHARATWORKS
Email: one@wecare.digital
Phone: +91 9330994400
Address: The W.B.S.I.D.C. Building, Unit 1/20 81/2/7, Phears Ln Kolkata, West Bengal 700012, India
We may request reasonable information to verify the identity or authority of a person making a privacy request.
Privacy requests and grievances will be handled in accordance with applicable law.
Where applicable law provides a right to approach a competent data-protection authority, board, regulator, court or other lawful forum, that right remains available.
24. Contact Information
Brand: WECARE.DIGITAL
Operated under the business name:
WECARE.DIGITAL BHARATWORKS
Business Address: The W.B.S.I.D.C. Building, Unit 1/20 81/2/7, Phears Ln Kolkata, West Bengal 700012, India
Customer Care / Privacy Contact:
Phone: +91 9330994400
Email: one@wecare.digital
For questions, requests, complaints or concerns regarding this Privacy Policy or the handling of Personal Data, please contact us using the details above.
how WECARE.DIGITAL collects, uses, and protects personal data.